We believe in loving everyone and listening first to understand their needs. Seeking understanding is our priority, and we display kindness in all interactions. Good manners and respect for etiquette are fundamental to our communication. We adhere to protocols because they matter in maintaining professionalism. Helping always is our motto, and we enjoy the process of assisting our customers. We share options openly to ensure our customers make informed decisions.
Services
You Deserve a Higher Level of Care
Communication
Appointments
Being prepared is essential for every appointment, and we make it a point to be early to show respect for your time. A genuine greeting and showing gratitude are the foundations of growing a relationship. The beginning of our interaction is crucial, and we believe that words matter. We stay organized and detailed, sharing important information and asking questions to understand your needs better.
Agreements
Honesty and transparency are the cornerstones of our agreements. We believe in documenting spoken words and taking mutual notes to ensure clarity and avoid misunderstandings. Answering questions and providing solutions are integral parts of our commitment to you. We prioritize listening more to understand better, giving you the necessary time to express your needs and seek a match. By fostering open communication and dedicating time to each interaction, we aim to build trust and ensure that our solutions are tailored to your specific requirements.
Expectations
Paramount in personal and business relationships is the clear explanation and communication of expectations.We discuss and document each step of the process sharing the direct plan and options that we might employ to complete the project.
We feel no one likes surprises so we use triple redundancy in all planning and then repeat. The communication of expectations is never-ending and displays a high level of care.
We outline the next steps clearly and itemize each task in writing to ensure that you have a comprehensive understanding of the process ahead. This approach helps to eliminate any confusion and keeps everyone on the same page. Listening more and answering questions are integral parts of our higher CARE approach. By dedicating time to listen attentively and respond thoughtfully, we aim to address all your concerns and provide the support you need. This commitment to clear communication and attentive service is designed to foster trust and ensure that we meet your expectations effectively.
Preparations
We prepare meticulously, taking each step one by one to ensure nothing is overlooked. Each contact is documented, and the job scope is clearly defined to maintain transparency and clarity throughout the process. Inspections are completed thoroughly to guarantee quality and accuracy, and we set the date for the installation to keep everything on schedule. This methodical approach ensures that every detail is accounted for, providing you with a seamless and reliable service experience.
We collect signed copies of the agreements, check for down payment, add to corporate software, jobber tracking, create and send invoice for the total and payment made, then order 811 Texas Gas Dig (Safety), Order Electrical inspections, Order permits, Order Equipment, and Assing project manager, and coordinate with Internal department scheduling, KEY, customer updating in the process with 1, 2 phone calls, 1, 2 emails, and always ready to listen and explain the job supply chain process.
Installations
Our installation process is detailed, with each step followed meticulously to ensure a seamless experience. Jack arrives first to oversee the initial setup, followed by plumbers and electricians who handle their respective tasks. We conduct one inspection to verify everything is in order, followed by a second inspection to ensure perfection. Once the installation is complete, we register the Generac generator and provide a comprehensive customer demo. During this demo, we explain how everything works, answer any questions, add WiFi, and set up mobile phone connectivity. We ensure a thorough clean-up and prioritize customer satisfaction before final payment. Additionally, we provide ongoing service to maintain the generator’s performance, ensuring it remains reliable and efficient.
1-Year Service Agreement
- Comprehensive Ownership Care 100% Parts & Labor Service!
- 24/7/365 Monitoring Services (WIFI Generac Portal).
- Priority scheduling and 24/7 Emergency services.
- In-Person (Oil & air filter, spark plugs, and tune-up).
- Inspect belts, hose clamps, fuel supply, exhaust manifold bolts, cooling system, fuel system, battery , test battery voltage, water level, alternator voltage, generator output voltage, and frequency.
We offer Comprehensive Ownership Care with 100% parts and labor service to ensure your peace of mind. Our 24/7/365 monitoring services through the WIFI Generac Portal keep you connected and informed at all times. You benefit from priority scheduling and 24/7 emergency services, ensuring that help is always available when you need it. Our in-person services include oil and air filter changes, spark plug replacements, and tune-ups to keep your generator running smoothly. We meticulously inspect belts, hose clamps, fuel supply, exhaust manifold bolts, cooling system, fuel system, battery, and test battery voltage, water level, alternator voltage, generator output voltage, and frequency. This thorough approach guarantees that every aspect of your generator is in optimal condition, providing reliable performance and longevity.